Malissa is a seasoned design professional with innovative ideas, creative thinking, and true talent. She clearly utilizes her creativity and market savvy and understands her audience. She is very passionate and dedicated to everything she does, personally or professionally, which includes doing good work and making sure clients are always happy. Reliable, enthusiastic and responsive--Malissa is the person you know will always step up to the plate and do a great job, quickly and with a smile.

Graphic Designer
I’m a seasoned graphic designer with a wealth of experience, creativity, and dedication. I combine creative finesse with market insight to engage my audience effectively. My track record showcases my reliability, enthusiasm, and quick problem-solving, making me a dependable collaborator who consistently delivers exceptional results efficiently and with a positive attitude.
• Adobe Creative Suite • Microsoft Office • Proofreading • Project & Asset Management
• Problem Solving • Print Media • Analytical Thinking • Logo Design
• Large Format Design • Web Content • Design in Spanish • Sound & Video Editing
• Concept Development • Phototshoots • Typography • Trade Show & Retail Signage
• Branding & Identity • Time Management • Attention to Detail • Press Checks

EXPERIENCE
Creative Tsunami, Colorado Springs, CO
Principal / Graphic Designer 6/2002 - Present
Creative direction and/or execution for various businesses. Function as principal – encompassing account executive, creative director and copywriter responsibilities. Work with clients to create marketing materials, inclusive of print ads, trade show
visuals, logos, brochures, packaging, presentations and motion graphics. (A few clients are listed below)
• Kroger Corporate Office – Westerville, OH, Contractor
Production artist working on weekly circulars, including, but not limited to, copy placement; cropping, resizing and color correction of images; and resizing of ads for different newspapers across the country.
• Grady’s Goodies – Columbus, OH
Graphic Designer creating brand identity for organic dog treats. Conceptualized and developed the core logo that encapsulates the brand’s values and personality; designed cohesive elements such as business cards, product packaging labels and a sales leave-behind.
• Three Legged Mare– Columbus, OH
Graphic Designer creating brand identity for Irish Pub. Selected typography, color palette, images and appropriate paper for printed materials. Branding entailed designing logo, numerous menus (lunch, dinner, draughts, event and to go), window signage and logo usage guidelines.
• Bath & Body Works – Reynoldsburg, OH, Contractor
Graphic Designer/Production Artist creating retail store signage, direct mail pieces, trade show signage, store window décor, gift packaging, Keynote presentations: including image selection and editing, music selection & editing, title creation in After Effects.
• My Team Sports – Columbus, OH, Contractor
Graphic Designer creating trade show booths, collegiate logo sportswear and other memorabilia, redesigning company brochures and other promotional material to engage the target audience.
• McGraw-Hill – Columbus, OH, Contractor
Production Artist editing educational workbooks, copy & image placement, creation of multiple style sheets to facilitate repetitive actions.
• Abbott/Inner Groove – Columbus, OH, Contractor
Production Artist editing packaging for multiple Abbott consumer products, i.e Zone Perfect, Pediasure and Glucerna.

Lakeshore Learning Materials, Carson, CA
Customer Care Program (CCP) Supervisor 7/2019 - Present
Supervising a team of support staff members, my responsibility lies in upholding Lakeshore’s “White-Glove” Service throughout the entire process of CCP delivery. My role encompasses multifaceted duties, starting with engaging with customers to gather pertinent delivery information - including unloading specifics, preferred entrances/exits, and the designated staging area for post-delivery debris.
• Oversee the off-loading, inventory management and staging of the delivered products, ensuring each assembled item aligns with Lakeshore’s stringent quality benchmarks.
• Manage any challenges that might emerge prior to, during and after the CCP delivery.
• Employ a proactive troubleshooting approach, guaranteeing a seamless and satisfactory experience for Lakeshore’s valued clientele.
• Conduct a comprehensive final walkthrough with the customer, ensuring their satisfaction and addressing any potential concerns that may arise.

ADDITIONAL RELEVANT EXPERIENCE

DIRECTV, El Segundo, CA
Graphic Designer
Responsible for design and copy solutions based on partners’ marketing strategy for the in-house Creative Services Department, focusing on display advertising and marketing collateral pieces.
Corporate Events Coordinator
Assisted in the coordination of all DIRECTV in-house events and off-site events, secured event venues, collaborated with all departments to fulfill event needs and coordinated hotel accommodations.

Sebastian International, Woodland Hills, CA
Marketing Assistant
Formulated and presented strategic promotional campaigns, including packaging and design. Wrote copy and prepared press releases. Assisted in successful organization and presentation of trade show events. Generated higher profits through new product development; stimulated sales of current products; evaluated sales trends & market research; developed test market programs for brand viability research.

Amazon Fulfillment Center, Colorado Springs, CO
Fulfillment Associate
Quality coach, working directly alongside management to maintain quality standards via close monitoring of metrics. Keen eye for process improvements.
EDUCATION
UCLA Certification Computer Graphics & Graphic Design Los Angeles, CA
Indiana University B.S. Marketing/Advertising Bloomington, IN
Indiana University B.A. Political Science Bloomington, IN