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Relationship Manager/Account Executive
2 Fish Company, LLC
We're looking for a Relationship Manager. Some agencies call this position the Account Executive. The Relationship Manager is responsible for daily contact between the agency and one or more client accounts. You’ll work with team members to move projects through the agency on behalf of the client. This includes meeting with the director of relationships concerning client issues, the creative principal concerning creative issues and input, the creative services manager concerning content development and traffic issues, and the creative lead assigned to the client project. As a relationship manager, you’ll report to the ceo + creative principal. You’ll have major input in developing strategic marketing plans for your clients. After plans are developed and presented to clients, you’ll be responsible for carrying out the plan on a daily basis. You’ll also be responsible for the scheduling and logistics of projects while maintaining the confidentiality of both client information and company information. We are a small team, so expect to wear a lot of hats and learn about the company and the clients we serve from all angles.

Attention to detail and a sense of urgency are your two best friends in this fast-paced environment. Juggling multiple clients means daily deadlines, so if you’re looking for a low-key environment, 2FC is not the place for you. If, however, you thrive on problem-solving, great music and Thai cuisine, we’re the team you’ve been looking for.

· Handles day-to-day activities for assigned clients
· Keeps apprised of project progress via a close working relationship with the creative services manager and the creative lead
· Receives client briefings and keeps notes 
· Develops and amends client project scope to reflect and implement project change requests
· Develops and maintains project schedules
· Effectively defends all agency work and proposals to clients
· Regularly checks for and responds promptly to all client communications, including calls, texts, and emails
· Oversees execution of approved programs
· Checks and approves creative
· Informs director of relationships regularly of account status for all assigned clients; involves ceo + creative principal immediately in event of potential problems, i.e., client/agency relations, budget overruns, etc.
· Is responsible for and coordinates project timing and budgets

· Be a servant leader
· Present a positive attitude and sense of humor
· Possess an ability to work with integrity, trust and commitment
· Display a passion for detail and forward-thinking creative solutions
· Possess excellent organizational and planning skills
· Possess excellent verbal, written, and communication skills
· Be on time for scheduled events

· Bachelor’s degree in marketing or similar
· Strong written and verbal skills
· Comfortable with cloud-based management software
· Basic Microsoft Office skills

2 Fish Company, LLC
2 Fish Company, LLC
Job Details
Zeeland, MI 49464
Employment Status
Full-time, On-site, Permanent position
Junior, Mid-level
Customer Service, Project Management
Marcomm, Advertising
POST DATE: 05.14.2019
2 Fish Company, LLC
Scott Millen

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